Most management companies don’t call back. We guarantee it — in writing.
Responsive. Transparent. HOA & site-condo management for Oakland & Macomb Counties. Published fees, response times guaranteed in your contract, and a board portal that shows you everything — in real time.
- Response times in your contract
- Published fees — nothing hidden
- Detached & site condos only
Built to fix what boards hate about management companies
The three complaints boards raise about every other firm — we turned each one into a contractual promise.
Responsiveness you can hold us to
The #1 reason boards fire their manager: unreturned calls and emails. We publish our response-time guarantee in the contract — and credit your fee if we miss it. Not a promise. A credit.
Money you can see — all of it
Real-time financials and reserves in your board portal. One published fee schedule, handed to you before you sign. No per-letter charges, no copy fees, no vague “administrative” add-ons.
Built for your kind of community
We work exclusively with detached and site-condo associations. We know the Michigan Condominium Act, the snow-and-stormwater realities, and the developer-transition moment — because it’s all we do.
We answer. Every time.
Most firms promise “great service.” We put a number on it — and stand behind it with your money.
Miss our SLA? You get a fee credit. It’s in your contract.
The whole job — so your board doesn’t have to
Full-service management tuned for detached-condo communities: governance, finances, communication, and compliance.
Financials & collections
AP/AR, dues collection, delinquency workflows, monthly statements, budgets, and reserve tracking — visible to your board in real time, anytime.
Board & meeting support
Prepared packets, meeting management, drafted minutes, and clear answers to governing-document and budget questions — before you have to ask twice.
Resident requests, 24/7
Every request is captured and routed the moment it’s made — any hour — with response-time tracking, so nothing falls through the cracks.
Violations & architectural review
Consistent, documented, fair enforcement and ARC processing. No more “they got away with it and I didn’t” — every case on record.
Vendor coordination
A vetted, insured, scored vendor panel — landscaping, snow removal, roads, stormwater — with competitive bids and annual accountability scorecards.
Documents & e-signature
Secure document storage with role-based access, version control, and built-in e-signature for board approvals — no third-party account required.
We only do detached & site condos. That’s the whole point.
In Michigan, a “site condo” is a detached single-family home that’s legally a condominium — common throughout Oakland & Macomb Counties because of the state’s Land Division Act. These communities are simpler than high-rises but just as legally formal. Most management firms treat them as an afterthought between apartment buildings and mixed-use towers.
We built Faro around them: the right scope, the right pricing, and deep fluency in the Michigan Condominium Act, declaration interpretation, and developer-transition mechanics. When a developer hands over control to the board — the most important governance moment in your association’s life — you want a firm that has done it dozens of times, not one learning on your dime.
Our focus on Oakland & Macomb Counties isn’t a limitation. It’s the reason we can guarantee response times, maintain vendor relationships, and know the local attorneys, CPAs, and reserve-study firms your community needs.
Transparent, published pricing
We hand boards the exact fee document other firms hide. Pick the tier that fits your community — everything is confirmed in your written proposal before you sign.
- Full financial management
- Quarterly statements + portal access
- Dues collection & delinquency workflows
- 2 board meetings per year
- Business-hours support
- Annual budget preparation
- SLA: 2 business days
- Everything in Essential, plus:
- Monthly financials + live portal
- 24/7 resident request intake
- All board meetings + full packets
- Violation & ARC processing
- Vendor coordination & competitive bids
- Reserve fund tracking
- SLA: 1 business day
- Everything in Professional, plus:
- Analytics & KPI dashboard
- Named dedicated community manager
- Drafted minutes & board advisory
- Proactive scheduled site reviews
- Annual vendor accountability scorecards
- Reserve-study coordination
- SLA: 4 business hours
Per-door pricing. A monthly minimum applies to smaller associations so every community gets full service. All pricing is confirmed in your written proposal based on community size and scope.
Faro vs. the firm you have now
The honest comparison boards wish they’d seen sooner.
| What matters to your board | Typical management firm | Faro Community Management |
|---|---|---|
| Response to calls & emails | Days, or never | Guaranteed SLA — or fee credit |
| Fee transparency | Low headline fee + surprise add-ons | One published schedule, nothing hidden |
| Financial visibility | Late, confusing quarterly reports | Real-time portal, anytime, any device |
| Detached-condo expertise | Generalist afterthought | Exclusive specialty — it’s all we do |
| Continuity & institutional memory | Manager turnover, lost knowledge | Systematized records that outlast any one manager |
| Routine letters, copies, notices | Often charged per item | Included. Always. $0. |
From the boards we serve
(Placeholder — replace with quotes from your first charter associations before promoting.)
After years of waiting two weeks for a callback from our old manager, having a guaranteed response time in our contract felt almost too good to be true. It wasn’t.
The published fee schedule was the first thing that convinced us. We pulled our old invoices and found four fees that weren’t on our contract. Faro has zero of those.
We transitioned from developer control and Faro had our finances set up, our portal running, and our first board meeting packet ready in under 30 days. Exactly what we needed.
Common questions from boards
Answers to what boards ask before they request a proposal.
Get a free, no-pressure proposal
Tell us about your community. We’ll review it and send a transparent proposal with exact pricing — usually within two business days. Ideal for boards leaving developer control or unhappy with their current firm.
- Free, no-obligation proposal
- Transparent pricing before you sign
- Response within 2 business days
- No sales pressure
Proposal request received.
We’ll review your community details and send a transparent proposal — usually within two business days.
Questions in the meantime? Email hello@farocommunities.com.